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  • Writer's picturePENULTIMA SERVICES

What Makes a Great Luxury Concierge Service?

Updated: Oct 18, 2023

A great luxury concierge service is one that can provide its clientele with a unique and personalized experience. The concierge service should flow seamlessly with the client's requests and day-to-day expectations. There are a few key elements that go into making a great luxury concierge service and at Penultima Services, we are a trusted choice for all your estate management and personal concierge services.

First and foremost, communication is at the heart of excellent customer service. This means being attentive to every clients' wants and needs (the smallest details can matter the most), and always going the extra mile to ensure their satisfaction. It's also important to be responsive to any changes to plans or last minute cancellations. Those are critical characteristics to making a great luxury concierge service.

You also need to have a complete understanding of the the client's preferences for many different parts of their lives. This means having a clear pulse on favorite restaurants, music, meeting locations, family gatherings, events, sporting teams, etc. This will allow you to better tailor your services to meet the needs of your clients.

Time is of the essence. This means that all services are delivered in a timely fashion, well before expected deadlines. This also means being punctual and dressing appropriately for the occasion. Honesty and transparency with your clients is at the heart of the client relationship.

Penultima Services is the trusted choice for what makes a great luxury estate management and personal concierge service. Our team of highly-skilled professionals are dedicated to providing our clients with the highest level of service possible.


Penultima Services can manage all the personal details of your life, including scheduling appointments, running errands, managing a home operating budget & calendars, arranging travel, personal shopping, arranging social engagements, and reservation. We pride ourselves on delivering exemplary services and developing trusting bonds with our clients.


Penultima Services can manage the house, including interfacing with security, service providers, groundskeepers, personal chefs, housekeepers, nannies, and personal assistants to ensure the smooth running operations of your home life. Dedicated stewardship over your personal property is guaranteed. Partnering with us you can rest assured that your home, be it primary or vacation will be expertly managed and maintained.


Penultima Services can directly supervise your staff and ensure the highest standard of services on your property is always delivered. As the estate manager, we will be the direct conduit between staff and principal.

If you are looking to inquire about personal concierge services, please Book a consultation today!




At Penultima Services, we are dedicated to providing our clients with a truly unique and unforgettable experience. Our focus is on creating a tailored and unforgettable experience that allows your guests to concentrate on their work while enjoying the pinnacle of comfort and luxury. Please don't hesitate to contact us to learn more about our services.

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